Terms and Conditions
Man with Van Brent Park Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Brent Park provides removal and related services. By requesting, booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business or organisation that requests or books the services.
Company means the Man with Van Brent Park removal service provider.
Services means any removal, transport, loading, unloading, packing, furniture dismantling or assembly, or related services supplied by the Company to the Customer.
Goods means the items, furniture, personal belongings and any other property that the Company is requested to handle, move or transport.
Working Day means any day other than a Saturday, Sunday or public holiday in England.
2. Scope of Services
The Company provides man and van removal services, including local household moves, small office moves, collection and delivery, and related assistance such as loading, unloading and basic furniture dismantling and reassembly if agreed in advance.
The precise scope of the Services for each booking will be confirmed in the booking confirmation, which may include the number of staff, size of vehicle, estimated duration and any additional agreed tasks.
The Company does not provide specialist services such as plumbing, electrical disconnection or reconnection, or structural work. Any such tasks remain the sole responsibility of the Customer and must be carried out by suitably qualified persons.
3. Booking Process
3.1 The Customer may request a quotation by providing accurate information regarding the nature of the Goods, access at collection and delivery addresses, floor levels, parking restrictions, and any special requirements.
3.2 Quotations are based on the information provided by the Customer and are not binding if that information is incomplete, inaccurate or changes materially before the move.
3.3 A booking is only confirmed when the Company has accepted the Customer's request, provided a booking confirmation, and, where required, received any applicable deposit.
3.4 The Customer must check all details on the booking confirmation and promptly inform the Company of any errors or changes. The Company may revise the quotation and charges if the requirements of the booking change.
3.5 The Company reserves the right to decline any booking request at its sole discretion without providing a reason.
4. Estimates and Pricing
4.1 Unless expressly stated as a fixed price, any quotation provided by the Company is an estimate based on the information supplied by the Customer.
4.2 Charges may be calculated by time, distance, volume, weight or a combination of these, together with any additional charges such as congestion zones, tolls, parking, waiting time, extra labour or additional journeys.
4.3 If the move takes longer than estimated due to factors outside the Companys control, including inadequate packing, poor access, waiting for keys, or delays caused by third parties, additional time may be charged at the Companys standard hourly rates.
4.4 The Company may adjust prices from time to time. The price applicable to a booking will be the price agreed at the time the booking is confirmed, subject to any variations arising from changes requested by the Customer or circumstances not disclosed at the time of booking.
5. Payments
5.1 The Customer must pay all charges due to the Company in accordance with the terms set out in the booking confirmation.
5.2 The Company may require a deposit at the time of booking, with the balance payable before or on completion of the Services, as specified in the booking confirmation.
5.3 Payments may be accepted by the methods communicated by the Company from time to time. The Company is not obliged to accept payment in any form not previously agreed.
5.4 If payment is not made when due, the Company may refuse to commence or continue work, retain Goods until payment is received, and charge reasonable storage and waiting costs.
5.5 The Company reserves the right to charge interest on overdue amounts at the statutory rate applicable to commercial debts, as well as all reasonable costs incurred in recovering overdue payments.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving notice to the Company.
6.2 If the Customer cancels more than 7 Working Days before the scheduled service date, any deposit paid may be refundable at the Companys discretion, less any reasonable administrative costs.
6.3 If the Customer cancels 7 Working Days or fewer before the scheduled service date, the Company reserves the right to retain all or part of any deposit and to charge a cancellation fee of up to 50 percent of the quoted price, reflecting the time reserved and any losses incurred.
6.4 If the Customer cancels on the day of service or after the crew has been dispatched, the Company may charge up to 100 percent of the quoted price.
6.5 The Company will use reasonable efforts to accommodate changes to the date, time, addresses or scope of Services, but such changes are subject to availability and may result in revised charges.
6.6 The Company may cancel or postpone a booking due to circumstances outside its control, including extreme weather, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will offer an alternative date where possible and will not be liable for any indirect or consequential loss arising from the cancellation or postponement.
7. Customer Responsibilities
7.1 The Customer must ensure that the Goods are properly packed, secured and ready for transport unless packing services have been expressly agreed.
7.2 The Customer must remove and separately transport items of high value, including jewellery, cash, important documents, and irreplaceable items. The Company does not accept responsibility for such items unless explicitly agreed in writing.
7.3 The Customer must provide the Company with clear instructions and ensure authorised persons are present at collection and delivery addresses to supervise and confirm the work carried out.
7.4 The Customer is responsible for arranging and paying for suitable parking, permits or permissions required for the Companys vehicles at all relevant locations. Any fines, charges or penalties arising from inadequate or unlawful parking as a result of Customer instructions may be added to the Customer's invoice.
7.5 The Customer must ensure that access routes are safe, clear and suitable for the movement of Goods and for the Companys staff and vehicles. The Company may decline to move Goods that it considers unsafe to handle or likely to cause damage.
8. Goods Not to be Moved
8.1 The Customer must not include in the Goods any items that are illegal, dangerous, explosive, flammable, corrosive, perishable, contaminated, or otherwise unsuitable for transport, including but not limited to gas cylinders, petrol, fireworks, chemicals, paint, solvents, or firearms.
8.2 The Company may refuse to handle or transport any Goods that are unsafe, unlawful, or not previously disclosed, and may at its discretion dispose of or arrange the safe handling of such items at the Customer's risk and expense.
9. Waste Regulations and Disposal
9.1 The Company operates in accordance with applicable waste and environmental regulations. The Services do not include waste collection or disposal unless explicitly agreed as an additional service and carried out in compliance with relevant legislation.
9.2 The Customer must not request the Company to dispose of waste in an unlawful manner. The Company will not fly-tip or dispose of waste at unauthorised locations.
9.3 If removal of unwanted items or waste is agreed, the Customer is responsible for accurately describing the nature and quantity of those items. Additional charges may apply if the volume, weight or type of waste differs from that described.
9.4 The Company may refuse to remove or dispose of items that are classed as hazardous waste or require specialist handling beyond the Companys authorisation or facilities.
10. Liability and Limitations
10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Goods is subject to the limitations set out in this section.
10.2 The Customer must notify the Company in writing of any visible loss or damage to Goods as soon as reasonably possible and in any event within 48 hours of completion of the Services. For non-visible damage, notification must be made within 7 days of completion, supported by reasonable evidence.
10.3 The Company will not be liable for any loss or damage arising from the following causes:
a. Inadequate or improper packing by the Customer when the Company has not been engaged to provide packing services.
b. Normal wear and tear, or deterioration resulting from normal handling.
c. Goods that are inherently fragile or defective, including but not limited to pressboard or self-assembly furniture, unless the Company has agreed to handle them with specific precautions.
d. Loss of or damage to items of special value, including money, securities, jewellery, watches, precious metals, furs, or collections, which should not be included in the Goods.
e. Acts or omissions of the Customer or third parties, including mislabelled, unlabelled or incorrectly described items.
f. Circumstances beyond the Companys reasonable control, such as accidents, severe weather, theft, road closures, delays caused by traffic or authorities, or industrial action.
10.4 The Companys total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed the lower of the actual value of the Goods lost or damaged and any applicable liability limit communicated to the Customer prior to the move.
10.5 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress.
10.6 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by the Companys negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
11. Insurance
11.1 The Company maintains appropriate insurance for its operations as required by law.
11.2 The Customer is encouraged to arrange their own additional insurance cover for Goods, if required, to reflect their full replacement value and any special risks.
12. Delays and Waiting Time
12.1 While the Company will use reasonable efforts to adhere to agreed dates and times, such times are estimates only and are not guaranteed.
12.2 The Company will not be liable for losses arising from delays outside its control, including but not limited to traffic, road closures, accidents, weather, or delays in gaining access to premises.
12.3 Waiting time caused by the Customer or third parties, such as delays in access, completion of legal transactions, or key release, may be charged at the Companys standard hourly rates.
13. Complaints
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the onsite team as soon as possible so that an attempt can be made to resolve the matter immediately.
13.2 If the matter is not resolved, the Customer should submit a complaint in writing to the Company within 7 days of completion of the Services, providing full details and any supporting evidence.
13.3 The Company will investigate complaints in a fair and timely manner and will aim to provide a response within a reasonable period.
14. Data Protection and Privacy
14.1 The Company will collect and process personal information from the Customer only to the extent necessary to provide the Services, manage bookings, and comply with legal obligations.
14.2 Personal information will be handled in accordance with applicable data protection laws and will not be sold or disclosed to third parties except where required for the performance of the Services or where required by law.
15. Subcontracting
15.1 The Company may, at its discretion, use subcontractors or partner carriers to perform all or part of the Services.
15.2 Where subcontractors are used, the Company will remain responsible for the proper performance of the Services under these Terms and Conditions.
16. Force Majeure
16.1 The Company shall not be in breach of these Terms and Conditions or liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control.
16.2 In such circumstances, the Company may suspend the Services for the duration of the event or cancel the Services without liability, subject to refunding any sums paid for Services not provided.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General Provisions
18.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, in whole or in part, the validity of the remaining provisions shall not be affected.
18.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.
18.3 No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
18.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the provision of the Services and supersede any prior understandings or agreements, whether oral or written.
