Privacy Policy
Man with Van Brent Park Customer Privacy Policy
This Privacy Policy explains how Man with Van Brent Park collects, uses, stores and protects personal data relating to customers and prospective customers in the Brent Park area. It also describes your rights under the UK General Data Protection Regulation and applicable data protection laws. By using our services, requesting a quote, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Man with Van Brent Park within the Brent Park area. It covers personal data collected through any contact or interaction with us, including phone calls, online enquiries, messages, and in-person bookings.
Data Controller
Man with Van Brent Park acts as the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal information in connection with our man and van, moving, and related services.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. This may include:
Identification and contact details such as name, address, service address, billing address, and general location information within the Brent Park area.
Communication details such as the content of your enquiries, messages and any feedback or complaints you provide.
Service information such as details of the move or transport required, collection and delivery addresses, access information, preferred dates and times, and any special instructions.
Billing and transaction data such as records of quotes provided, services booked, amounts charged, payment confirmations and basic invoice information. We do not store full payment card details.
Usage and technical information where applicable, such as basic information about how you use our website or communicate with us, including dates and times of contact, and referral information.
How We Collect Your Data
We may collect personal data in the following ways:
Directly from you when you request a quote, make a booking, call us, send a message, or speak to our staff in person.
Through our website or online forms when you submit an enquiry or request a service.
From third parties only where you have given them permission to share your details with us, for example if a letting agent or another party books our services on your behalf.
Lawful Bases for Processing
We rely on one or more of the following lawful bases under the UK GDPR when processing your personal data:
Performance of a contract. We process personal data where it is necessary to provide our services, including providing quotes, arranging moves, and managing bookings.
Compliance with legal obligations. We may process your information where we must comply with laws and regulations, for example tax and accounting requirements.
Legitimate interests. We may process data for our legitimate business interests, such as managing and improving our services, preventing fraud, maintaining security, and handling enquiries or complaints. We carefully balance these interests against your rights and freedoms.
Consent. In limited cases, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use personal data to:
Provide quotes, confirm bookings and deliver man and van services in the Brent Park area.
Plan and manage your move or transport service, including logistics, scheduling and route planning.
Communicate with you about your enquiries, bookings, changes, cancellations, feedback and complaints.
Issue invoices, process payments and manage our accounts and records.
Improve our services, train staff, and maintain quality standards.
Comply with applicable laws, respond to lawful requests from public authorities, and protect our legal rights.
Data Sharing and Processors
We do not sell your personal data. We may share your data with carefully selected third parties where necessary for the purposes described above:
Service partners and subcontractors who assist in delivering our man and van services, such as additional drivers or vehicles, where required to complete your booking.
IT and communications providers who supply systems and tools used to manage bookings, store data, send messages, and maintain our business operations.
Professional advisers such as accountants or legal advisers where reasonably necessary for our business, compliance and legal obligations.
Public authorities, regulators or law enforcement bodies where we are legally required to do so.
Where third parties act as data processors on our behalf, they are required to process your personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws.
International Transfers
We aim to store and process your personal data within the United Kingdom or the European Economic Area whenever possible. If it becomes necessary to transfer your data to a country outside this area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, to ensure that your rights remain protected.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, and in line with applicable legal and regulatory requirements. In general:
Enquiry information that does not lead to a booking is retained for a limited period to help us respond to follow up questions and manage our business records, after which it is securely deleted or anonymised.
Booking and service records, including invoices and related documents, are kept for a longer period where required for tax, accounting or legal purposes.
Where we rely on consent for specific uses of your data, we will keep your data for as long as that consent remains valid or until you withdraw it.
When data is no longer needed, we will delete it or anonymise it so that you can no longer be identified.
Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to staff and contractors who need it to perform their duties, using suitable security controls on devices and systems, and training those who handle customer information.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data. Subject to certain conditions and legal exceptions, you may have the right to:
Access your personal data and obtain a copy of the information we hold about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no longer a lawful basis for us to keep it.
Object to processing where we rely on legitimate interests, and you believe your rights override our interests.
Restrict the processing of your personal data in certain circumstances.
Request the transfer of your personal data to you or another organisation in a structured, commonly used and machine readable format, where technically feasible.
Withdraw consent at any time where we rely on consent to process your personal data, without affecting the lawfulness of processing before withdrawal.
If you wish to exercise any of these rights, you can contact us using the contact channels you normally use for our services. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, you are encouraged to contact us so we can address your concerns. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any revised version will apply from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
